Install Web Desktop and Mobile
Most teams should use multiple clients, but with clear intent for each one.
Web app (default)
Use web as your baseline client:
- full repository navigation
- broad feature coverage
- easiest onboarding and support
- admin and advanced configuration workflows
If you are unsure where to start, start here.
Desktop app (power workflows)
Use desktop when users need tighter OS-level workflows:
- open and edit with local desktop tools
- structured local editing flows
- sync sessions and local working-copy behavior
- Save As ingestion and OS-level file handling
- native notifications and other desktop integration behavior
Desktop matters most for heavy document-production teams.
Mobile app (on-the-go)
Use mobile for fast response workflows:
- read updates quickly
- respond in chat and tasks
- capture lightweight changes away from desktop
Do not assume mobile has identical coverage to the web app. Treat it as a focused companion, not as the universal admin client.
Recommended rollout order
- onboard all users in web
- add desktop for high-edit users
- add mobile for responsiveness and field work
Operational check
After rollout, verify:
- the same repository opens correctly in web and desktop
- desktop users can complete at least one realistic edit flow
- mobile users can respond without being pushed into shadow workflows outside SynckHub